Post by account_disabled on Dec 4, 2023 7:18:32 GMT
Facebook Messenger is considered one of the top Chat Applications that people around the world like to use. Combined with strategic planning for using Chatbot into Facebook Messenger, it is considered another opportunity to increase business potential. For this article, the STEPS Academy team would like to present 5 important reasons why you should start using Chatbot on the Facebook Messenger channel as a marketing development tool for your business. Let's start with the first reason. 1. A chatbot system can be more than a customer service system (Customers Service). First of all, let's understand what What is marketing via Facebook Messenger with Chatbot and how can it be done? Using Chatbots is when brands use Facebook Messenger to send individual messages to customers.
Chatbots send automated messages to customers. To offer products and services This will influence the Phone Number List brand image positively. Increase good relationships with customers and increasing sales Q: Is using Facebook Messenger the same as using Email Marketing? A: The answer is no. Although the concept of both is the same digital messaging format, But the format in use very different The reason is because Messenger is a channel where brands can chat directly with customers. and can answer customer questions quickly Customers can report their needs for care in the customer service system if they need an urgent response from the brand. Customers will think of chat systems before email, but using email marketing is intended for more formal communication.
Various features in the chatbot system Picture from: Chatbots also have other capabilities. That is beneficial to many businesses such as imitation of conversation to be similar to people asking questions Gathering feedback Scheduling Making a reservation system Purchasing products Checking product status Sending feedback 24 hour customer service Presenting and downloading information Submitting website pages to landing pages Waiting for a response from the official In cases where the customer wishes to communicate with a person directly Video file player 00:00 01:45 The advantage of Chatbot is the use of this tool. To reach the target customer group effectively Makes the brand engagement and also makes it easier for customers to access the brand.
Chatbots send automated messages to customers. To offer products and services This will influence the Phone Number List brand image positively. Increase good relationships with customers and increasing sales Q: Is using Facebook Messenger the same as using Email Marketing? A: The answer is no. Although the concept of both is the same digital messaging format, But the format in use very different The reason is because Messenger is a channel where brands can chat directly with customers. and can answer customer questions quickly Customers can report their needs for care in the customer service system if they need an urgent response from the brand. Customers will think of chat systems before email, but using email marketing is intended for more formal communication.
Various features in the chatbot system Picture from: Chatbots also have other capabilities. That is beneficial to many businesses such as imitation of conversation to be similar to people asking questions Gathering feedback Scheduling Making a reservation system Purchasing products Checking product status Sending feedback 24 hour customer service Presenting and downloading information Submitting website pages to landing pages Waiting for a response from the official In cases where the customer wishes to communicate with a person directly Video file player 00:00 01:45 The advantage of Chatbot is the use of this tool. To reach the target customer group effectively Makes the brand engagement and also makes it easier for customers to access the brand.